Scheduling, Cancellation & Refund Policies
Scheduling & Cancellation: We recommend reading the full description for each course that you are considering registering for, as each class listing includes important details including who the class is intended for and when you should sign up to take the class. Generally, if you are pregnant, we strongly recommend that you register for classes that finish at least 30 days before your due date.
We reserve the right to change class times and dates at our discretion for any reason including but not limited due to low enrollment within a reasonable time frame. If we cannot offer you a spot in another group class within a reasonable time frame, we will offer you an option most comparable to what you signed up for within our discretion. If neither of these options are possible, we will offer you a refund at our discretion.
You may cancel for a full refund with >30 days advance notice of the class you registered for. A partial 50% refund applies to cancellations between 15-30 days. If you cancel with 14 days notice or less, there are no refunds.
Rescheduling: Permitted once per registration. If for any reason you need to reschedule, future enrollment is subject to and based on availability. If a spot is available in the same class at a future date, you may switch with greater than 14 days-notice without incurring a fee. If there is not a spot available within a 30-day time frame and you gave greater than 14-days notice, we will issue you a full credit of the same amount which can be applied to any future class. With 14 days or less notice, a 30% fee will apply in order to reschedule.
Missed Classes: We are not responsible for classes you miss due to impending labor, scheduling conflicts, vacations, illness, emergencies or other circumstances beyond our control. When possible, we may offer make up classes on a case by case basis if there is another available class for you to join at our discretion. Not withstanding the foregoing, we have no obligation to offer makeup classes for circumstances beyond our control.
Our Money Back Guarantee: We aim to provide exceptional services, and we guarantee that you will retain key information, or your money back based on the following terms and conditions:
- You may be eligible for a money back guarantee if you fully participated in the course. This means that you would have attended all dates and at all times, asked questions for clarification and engaged in activities.
- You may make a money back guarantee claim by emailing firstname.lastname@example.org no more than 6 months after the end date of a course which you paid in full at the regular or promotional price. No further discounts or reduced fees apply to the money back guarantee. Not applicable to private classes, events or other custom services.
- All claims will go through a verification process. If verified, your money will be refunded back to you in the same method you paid less any credit card or processing fees that apply